Service Updates Center
Last updated at April 15, 2026 at 2:53 PM
Active Service Updates
Occasional WiFi Device Disconnects
Last updated at April 15, 2026 at 2:53 PM
What you may notice:
- A device (phone, tablet, etc.) may briefly disconnect
- It reconnects automatically
What you should know:
- Your internet service stays active
- This is not caused by anything in your home
What we're doing:
We are working with our equipment partners and testing updates daily.
Improvements have already been made, and more are in progress.
TV “Reconnecting” Message
Last updated at April 15, 2026 at 12:17 PM
What you may notice:
- A message may briefly appear while watching TV
- Changing the channel usually clears it
What you should know:
- This is not a WiFi or internet issue
- Your service remains active
What we're doing:
We are working directly with our TV technology partner to resolve this.
Need Help Right Away?
Try these quick steps:
- Restart your router
- Restart your TV box
- Check your connections
Still need help?
Recent Updates
April 13, 2026
WiFi device disconnect issue identified and improvements deployed
April 12, 2026
TV reconnecting message under investigation with partner
Our Commitment
We are committed to keeping you informed and delivering reliable service.
When something needs attention, we’ll share updates here and work quickly to resolve it.
Thank you for trusting Summit Broadband.
Fiber. Florida. You.